You can sign up for restock notifications on the canvas's product page. You will be notified as soon as the canvas comes back in stock. Please note that this does not reserve a canvas for you, so be sure to make your purchase quickly when you receive a notification before it is out of stock again!

Canvases will be restocked based on demand, so be sure to sign up for notifications so we know which designs we should prioritize.

Painting needlepoint canvases is a very time-intensive process. Each canvas can take hours to paint and is truly a work of art.

The beauty of hand-painted needlepoint canvases is the painter does the counting for you! The paint is carefully brushed onto each individual intersection of the canvas's mesh in order to translate the design. All you have to do is sit back, relax, and stitch. 

Thank you for supporting our business!

Thank you for your interest, but we are not able to offer custom designs. The Hot Air Balloon Bear and Love Letters come with a chart so that you can customize the canvas yourself.

There are many local needlepoint stores who can work with you to create a custom piece of your dreams!

We are not able to offer preorders at this time. Sign up for restock notifications on the canvas’s product page to be notified as soon as it is restocked. Please note that this does not reserve a canvas for you, so be sure to make your purchase quickly when you receive a notification before it is out of stock again!

Each kitted canvas comes with more than enough thread to stitch your project and have some left over, even for a beginner. Everyone stitches differently, so if you are not as efficient with your thread, please email us at hello@cocofrankstudio.com to see if we have more thread in the same dye lot available for an additional cost.

We also list our thread recommendations on our blog so that you can work with your local needlepoint store to determine how much thread you might need, especially if you are doing decorative stitches!

Please note that kitted threads may differ from what is pictured based on availability. We will only make substitutions that maintain the same overall look on the canvas.

If you ordered the canvas from our website and we have your desired kit in stock, we are happy to send you an invoice for the kit only. Please email us at hello@cocofrankstudio.com for help! If you bought the canvas elsewhere, please ask that store for assistance.

We occasionally have site-wide sales. Please sign up for our newsletter here to be notified of upcoming sales and other exciting Coco Frank Studio updates! We typically notify our text and email subscribers first when sales are happening.

Please note that items purchased during sales will have streamlined packaging in order to ship as quickly as possible. We are not able to offer price adjustments for items purchased before or after the sale period.

We value our customers and want to work with you! Messages and comments on social media are easy to lose, so please make sure you send an email to hello@cocofrankstudio.com and allow us 2-3 business days for a response.

If we are out of office, we will have an automatic reply set to notify you of an adjusted timeline for a response. Thank you for understanding!

It is never okay to copy someone else’s design, even if it is for your own personal use. All of our designs are copyrighted and protected. Thank you for respecting our artwork and supporting our business. We pour lots of time and love to bring treasured designs to our customers!

No, we do not currently offer charts of current designs. Our Hot Air Balloon Bear and Love Letters come with an alphabet chart so that you can chart your initials and date. Please note this chart is for your personal use only.

Orders ship within 5-10 business days. We are unable to accommodate expedited shipping at this time.

Orders with personalization take an additional two weeks to ship.

Currently, we only ship to the United States. Shopify will calculate your shipping rate based on where you live and what shipping service you choose.

Due to the nature of hand-painted needlepoint canvases, we do not accept returns or exchanges.

However, if you have an issue with your order, please reach out and we will work together to make it right.

hello@cocofrankstudio.com

Once a package leaves our studio, it is entirely in the carrier’s hands! Please check your tracking number to make sure there has been no delay, sometimes packages can be marked delivered but then show up in a day or two. 

If your package still has not arrived, please email us at hello@cocofrankstudio.com and we will work with you and our carrier to resolve the issue.

Please email us at hello@cocofrankstudio.com with your name, order number, and detailed question or concern and we will get back to you within 2-3 business days.

Check out this guide to learn the basics of needlepoint. Our beginner kits also include printed instructions.

Additionally, we post educational content on our Instagram and TikTok, so be sure to give us a follow for tips and tricks! @CocoFrankStudio

Unless you purchase a kitted canvas, canvases do not come with fibers. We encourage you to visit your local needlepoint shop, where you will get assistance in pulling the fibers you want for your canvas. Needlepoint shops are heaven on earth!

If you do not live near a needlepoint shop, there are some shops who offer robust online purchasing options. Check out my blog, where I post fiber recommendations for some of my canvases.

At this time we do not sell stitched and finished pieces other than our collaboration pieces with Calder Clark. Stitched and finished products will be marked as such.

If you are interested in one of our designs but are intimidated by needlepointing, there is nothing to be scared of! Needlepointing is easy, relaxing and fun.

Learn How to Needlepoint

Once you stitch your canvas, you can "finish" it into virtually anything you want! Ornaments, pillows, purses, coasters, door hangers, trays, framed pieces of art...the list goes on.

You can either finish your work yourself or send it to a professional finisher who can work with you to make your vision come to life. This is another opportunity to get fun and creative to turn your work into something you will treasure for many years to come.

Check out our finishing inspiration page

We do not accept canvases for finishing, but we include information for finishers on our blog. We also have tutorial videos on finishing your own ornaments on Instagram and TikTok @CocoFrankStudio.

We have an Amazon storefront that includes items we use for finishing ornaments here. There are many different techniques and supplies, but this is what we have found to be tried and true!

Please email colleen@cocofrankstudio.com to discuss collaborations: needlepoint or otherwise. We look forward to hearing from you!

Please complete a wholesale application here. We review account requests every few weeks and take into consideration the shop website, brick-and-mortar location, social media presence, Google reviews, etc. Completing an application does not guarantee approval. 

We reserve the right to grant or suspend any wholesale account at any time at our discretion.

Thank you for your interest, but we no longer offer trunk shows.

We love connecting with shops and stitchers in person! We do our best to accommodate requests for events based on scheduling, travel, etc. Please reach out to wholesale@cocofrankstudio.com to discuss your idea!

We love participating in industry-wide events, but we cannot always make market work with our schedules. We debut new designs throughout the year and hope to continue to participate in market events as we are able!

We are not able to offer preorders at this time. Please check back in the portal at a later time! 

Make sure you are using the correct email address associated with your wholesale account. We have found that sometimes shops inadvertently create retail accounts with alternate email addresses that will not reflect wholesale pricing. 

If you are still having trouble, please email wholesale@cocofrankstudio.com and we will do our best to help!