FAQ – Coco Frank Studio

General

When Will a sold out canvas be back in stock? When Will a sold out canvas be back in stock?

You can sign up for re-stock notifications on the canvas's product page. You will be notified as soon as the canvas comes back in stock.

Canvases will be restocked based on demand, so be sure to sign up for notifications so I know which designs I should prioritize :) If there is enough demand, I will make an effort to restock in 4 weeks.

Why are needlepoint canvases so expensive? Why are needlepoint canvases so expensive?

Painting needlepoint canvases is a very time-intensive process. Each canvas can take hours to paint and is truly a work of art.

The beauty of hand-painted needlepoint canvases is the painter does the counting for you! The paint is carefully brushed onto each individual intersection of the canvas's mesh in order to translate the design. All you have to do is sit back, relax, and stitch.

Do you take custom orders? Do you take custom orders?

At this time, I do not take custom orders. I do offer personalization on all dog canvases and the "Something Blue Heart".

Shipping & Returns

How long will my order take to ship? How long will my order take to ship?

Orders ship within 5-10 business days.

Where do you ship to? Where do you ship to?

Currently, we only ship to the United States. Shopify will calculate your shipping rate based on where you live and what shipping service you choose.

Do you accept returns? Do you accept returns?

Due to the nature of hand-painted needlepoint canvases, I do not accept returns.

However, if you have an issue with your order, please reach out and I will make it right.

hello@cocofrankstudio.com

Stitching & Finishing

I have never needlepointed before, where do i begin? I have never needlepointed before, where do i begin?

Check out this blog post to learn the basic needlepoint stitch. Its the only stitch you need to tackle any needlepoint project!

Additionally, I post educational content on my Instagram, so be sure to give me a follow for tips and tricks! @CocoFrankStudio

Do canvases come with the fibers needed to stitch them? Do canvases come with the fibers needed to stitch them?

At this time, they do not. I encourage you to visit your local needlepoint shop, where you will get assistance in pulling the fibers you want for your canvas. Needlepoint shops are heaven on earth!

If you do not live near a needlepoint shop, there are some online options. My favorite threads to stitch with are Silk & Ivory, Planet Earth Wool, and Pepper Pot Silk. Check out my blog, where I post fiber recommendations for some of my canvases.

In early 2022, I plan to release kits that will include everything you need to stitch a canvas. Stay tuned!

Do you sell stitched and finished needlepoint pieces? Do you sell stitched and finished needlepoint pieces?

No, I do not.

If you are interested in one of my designs but are intimidated by needlepointing, there is nothing to be scared of! Needlepointing is easy, relaxing and fun.

Learn How to Needlepoint

What do i do with my canvas once it is stitched? What do i do with my canvas once it is stitched?

Once you stitch your canvas, you can "finish" it into virtually anything you want! Ornaments, pillows, purses, coasters, door hangers, trays, framed pieces of art...the list goes on.

You can either finish your work yourself or send it to a professional finisher who can work with you to make your vision come to life. This is another opportunity to get fun and creative to turn your work into something you will treasure for many years to come.

do you offer finishing services? do you offer finishing services?

I do not accept canvases for finishing, but I am happy to recommend finishers who do fabulous work.